These Terms and Conditions tell you the rules for using our website and buying our products. When you visit our website or buy Serenity Prime, you agree to follow these rules.
Think of this like the rules of a game: Before you play, you need to know what you can and cannot do. These terms are our website's rules that keep everyone safe and happy.
We wrote these terms in simple words so that everyone, including kids, can understand them. If you have questions, you can always ask us for help.
When Do These Rules Apply?
These rules start working as soon as you:
- Visit our website
- Look at our products
- Buy something from us
- Sign up for our emails
- Contact us with questions
Our website is here to help you learn about Serenity Prime and buy our products. You can use our website for good reasons, but there are some things you cannot do.
What You Can Do:
- Read about our products
- Buy Serenity Prime supplements
- Share our website with friends and family
- Contact us with questions
- Download information we provide
What You Cannot Do:
- Copy our website and pretend it's yours
- Try to break or hack our website
- Use our website to hurt other people
- Sell fake versions of our products
- Post mean or harmful messages
Important: If you break these rules, we might have to stop you from using our website. We want everyone to have a good experience, so please follow the rules.
Serenity Prime is a natural supplement that may help with tinnitus (ringing in ears). We want you to know important facts about our product before you buy it.
What Serenity Prime Is:
- A natural supplement with vitamins and herbs
- Made in the USA in clean facilities
- Designed to support ear health
- Not a medicine or drug
Important Things to Remember:
FDA Statement: The FDA has not checked our claims about this product. This product is not meant to diagnose, treat, cure, or prevent any disease.
- Results may be different for each person
- Some people might see changes faster than others
- Always talk to a doctor before taking any supplement
- Don't use this product instead of medicine your doctor gave you
Who Should Not Take Serenity Prime:
- Children under 18 years old
- Pregnant or nursing women
- People with serious health problems (unless doctor says it's okay)
- People allergic to any ingredients in the product
Ordering Serenity Prime is easy! Here's what happens when you buy from us and what you need to know about payments.
When You Place an Order:
- Choose how many bottles you want
- Click the order button
- Fill in your information
- Pay with your credit card
- We send you a confirmation email
Payment Rules:
- We accept major credit cards
- All prices are in US dollars
- You must pay the full amount when you order
- We use secure payment systems to keep your information safe
Adults Only: You must be 18 years old or older to buy from us. If you're younger, ask a parent or guardian to help you.
What We Promise:
- We'll send you exactly what you ordered
- Your package will arrive within the time we promised
- We'll keep your payment information safe
- We'll send you tracking information so you know where your package is
After you order Serenity Prime, we'll work hard to get it to you quickly and safely. Here's what you need to know about shipping.
Shipping Times:
- We usually ship your order within 1-2 business days
- Delivery takes 5-7 business days in the US
- International orders may take 10-15 business days
- We don't ship on weekends or holidays
Shipping Costs:
- Free shipping on orders of 3 or more bottles
- Small shipping fee for single bottle orders
- International shipping costs more
- We'll show you shipping costs before you pay
Delivery Problems: Sometimes packages get delayed because of weather, holidays, or other problems. If your order is very late, contact us and we'll help fix it.
When Your Package Arrives:
- Check that everything you ordered is in the box
- Make sure the bottles aren't damaged
- Keep your receipt in case you need to return something
- Contact us right away if something is wrong
We believe Serenity Prime will help you, but if you're not happy with it, we'll give you your money back. This is our promise to you!
How Our Guarantee Works:
- You have 60 days from when you receive your order
- If you don't like Serenity Prime, contact us
- We'll tell you how to return the bottles
- We'll give you a full refund when we get them back
No Questions Asked: We won't ask you lots of questions about why you want to return it. If you're not happy, that's enough for us.
Return Rules:
- You can return opened or unopened bottles
- You pay to ship the bottles back to us
- We'll refund the product cost, not shipping costs
- It takes 5-10 business days to process your refund
How to Return Your Order:
- Email us at [email protected]
- Tell us your order number and why you want to return it
- We'll send you a return address
- Pack up your bottles and send them back
- We'll refund your money when we receive them
When you visit our website or buy from us, we collect some information about you. We promise to keep this information safe and only use it for good reasons.
Information We Collect:
- Your name and address for shipping
- Your email address for order updates
- Your phone number in case we need to contact you
- Information about what pages you visit on our website
How We Use Your Information:
- To send you the products you ordered
- To answer your questions
- To make our website work better
- To send you helpful information about health (only if you want it)
We Don't Sell Your Information: We will never sell your name, address, or email to other companies. Your information stays with us.
You can read more details about how we protect your information in our Privacy Policy.
Our website and products are made for adults. There are important age rules you need to know about.
Age Requirements:
- You must be 18 years old or older to buy Serenity Prime
- If you're under 18, ask a parent or guardian for help
- Parents are responsible for their children's use of our website
- We don't knowingly collect information from children under 13
Important for Kids: If you're under 18 and reading this, that's great! But you'll need an adult to help you buy any supplements. Supplements are not toys and should only be used by adults.
For Parents:
- Please supervise your children when they use our website
- Talk to your doctor before giving any supplements to children
- If your child accidentally ordered something, contact us right away
- We're happy to help fix any problems
We try our best to make sure everything works perfectly, but sometimes things go wrong. Here's what we can and cannot be responsible for.
We Promise To:
- Send you high-quality Serenity Prime products
- Keep our website working as much as possible
- Protect your personal information
- Answer your questions and help with problems
- Honor our money-back guarantee
We Cannot Be Responsible For:
- How Serenity Prime affects your specific health condition
- Problems caused by using our product wrong
- Delays in shipping caused by weather or other companies
- Technical problems with your computer or internet
- Health problems not related to our product
Always Talk to Your Doctor: We're not doctors, and our supplements are not medicine. Always ask a healthcare professional before starting any new supplement.
If you have serious health problems or side effects, stop using our product and see a doctor right away. Your health is the most important thing!
Sometimes we might need to change these terms and conditions. If we do, we'll let you know in simple and fair ways.
How We'll Tell You About Changes:
- We'll post the new terms on our website
- We'll put the date of the changes at the top
- If the changes are big, we'll send you an email
- We'll give you time to read the new terms before they start
What Happens After Changes:
- If you keep using our website, it means you agree to the new terms
- If you don't like the new terms, you can stop using our website
- You can always contact us with questions about changes
We'll Be Fair: We won't make changes that hurt you or take away important rights. We only change things to make our service better or to follow new laws.
If you have questions about these terms or need help with anything, we're here for you! Here are the ways you can reach us.
Contact Methods:
When to Contact Us:
- You have questions about our products
- Something is wrong with your order
- You want to return a product
- You don't understand something in these terms
- You need help with our website
We're Here to Help: Don't be afraid to ask questions! We want you to feel comfortable and happy with your experience. No question is too small or silly.
What to Include in Your Message:
- Your name
- Your order number (if you have one)
- A clear description of your question or problem
- The best way for us to contact you back
These terms and conditions are like a contract between you and us. By using our website or buying our products, you're saying "I agree to follow these rules."
What This Means:
- These terms apply every time you visit our website
- They also apply to every order you place
- If part of these terms doesn't work for legal reasons, the rest still applies
- These terms follow the laws of the United States
Last Updated: These terms were last updated on December 19, 2024. We'll update this date whenever we make changes.
Thank you for taking the time to read and understand these terms. We're excited to help you on your journey to better hearing health with Serenity Prime!